All orders placed online are fulfilled by Globeflight, a trusted name in logistics in South Africa.
How long will it take to receive my order?
Shipping usually takes between 3-7 working days. In some cases, goods ordered may have to be manufactured in our factory – Rogue will ensure that production time will be communicated to the customer. In order to receive your delivery on time, please make sure that your contact details and delivery address are correct.
What addresses do you ship to?
We only ship orders to physical addresses ( No postal box ). Please make sure that the address that you choose for delivery has someone present to collect the parcel on your behalf if you are not there (Consider sending the order to your work address).
I’m from outside of South Africa, can you deliver?
Yes, we can arrange international shipping via courier or airfreight to any destination at the appropriate cost. Please note, all extra costs and method of international shipping will be confirmed before acceptance of order.
Are you CPA compliant?
Yes, we are 100% CPA compliant.
How do I return a faulty or incorrect product?
If, for any reason, you would like to return your product, please contact us on +27 13 7377523, or send an e-mail to firstname.lastname@example.org with your details, and we will arrange to collect the product from you at no expense.
Alternatively, you can bring the product to the Factory at De Rust Farm, Hazyview Mpumalanga to arrange a refund or exchange.
Refund and exchange policy
Should you not be satisfied with your Rogue Online purchase, you may return it to our Factory or arrange for a collection, for a refund or exchange subject to the following:
Original proof of purchase must be provided
Product must be in original condition and packaging
Refunds will only be given within 30 days of purchase
Exchanges will be given within 6 months of purchase*
If you believe your purchase to be faulty, please return it to the Factory, where, if still under warranty it will be repaired or replaced as deemed fit by the Sales Manager subject to reasonable wear and tear.